How do I use AppRemover?
To uninstall a security application, please follow these steps:
Open the application and click "Start".
Wait until AppRemover finishes scanning the computer and determines which security and public file sharing applications are installed or have elements installed.
Choose the application(s) that you would like to uninstall, then click "Next" and wait until the uninstallation process ends.
For some applications, AppRemover requires that you restart your computer to finish the uninstallation. If prompted, restart your computer before exiting AppRemover.
I finished uninstalling a security application using AppRemover, but there are still application files/folders/registry entries remaining on my computer. What should I do?
AppRemover may have given you a notice stating "Some files will only be deleted after you reboot". In this case, before exiting AppRemover, please reboot your computer and check if the files or registry entries are still there. If security application files/registry entries still remain, please send an email to email@example.com and provide the following information:
Subject - Files left behind
- Security application name
- Security application vendor
- Security application version
- Name of files, folders and keys left behind
When I run AppRemover, why is my Antivirus / Antispyware not listed?
It is possible that AppRemover does not yet recognize your security application. Please report this issue (by pressing the "Report an Issue" button) and provide details about the security application such as exact name, vendor and version, and download location if available. We frequently update AppRemover and add support for new products, so we encourage you to check the list of supported applications.
My security product appears on the "Select Products" screen but it is grayed out and can't be selected. How do I remove this product?
A grayed out entry means that AppRemover recognizes your security application, but does not yet support the removal of this product. Please report this issue to us so that we may update our priorities for enhancing AppRemover capabilities.
AppRemover finished uninstalling a security application and I rebooted my computer, but still I can see the security application. How can I remove it?
Make sure that you are running AppRemover as an Administrator. If you are using Windows 7 or Vista with your User Account Control turned on, it may decrease your Administrator group permission to Power User. Under these permission settings, AppRemover is not guaranteed to successfully remove your application.
Why can't I remove "Windows Defender Vista" from my PC?
AppRemover does not support the removal of "Windows Defender Vista" because it is an integral part of Windows Vista.
Can I use AppRemover to uninstall an application even if I have forgotten the access password?
Yes. Some applications, like Symantec, can require an admin password to uninstall. AppRemover does not use the built-in uninstaller, so you won’t be prompted for a password to uninstall your password-protected AV.
I tried to uninstall an application using add/remove programs, but I think it missed some files. Can AppRemover eliminate the remnants?
Yes. If an uninstallation was interrupted or is merely incomplete, AppRemover can perform a scan of your file and registry system and eliminate any files left behind. The process for this type of removal is identical to a normal uninstallation.